V

VCC

Virtual Communication Center

Operations

Overview Operator Inbox Orders

Layers

L1Physical Infrastructure▶

Emulator Hosts DID Numbers Proxies (SOAX)Provisioning

L2Identity & Cluster▶

Clusters Worker Identities Saved Contacts

L3Humanization▶

Talkers Warmup Curves Templates

Pacing & Jitter Typing Indicators Link Diversity

L5Routing & Capacity▶

Routes Capacity Cooldown State

L6Telemetry & Trust▶

TrustScore State Events Quarantine Log

Platform

Clients (API access)System Health Settings

Settings

Platform-level configuration: warmup curve defaults, cluster size, TrustScore thresholds.

Settings UI in Phase 5.